Gaya APA
Tschohl, John, Franzmeier, Steve, Singo, Tjita. (2003).
Achieving Excellence Through Customer Service : (unggul bersaing melalui layanan pelanggan) .
Jakarta:
Gramedia Pustaka Utama.
Gaya Chicago
Tschohl, John, Franzmeier, Steve, Singo, Tjita.
Achieving Excellence Through Customer Service : (unggul bersaing melalui layanan pelanggan).
Jakarta:
Gramedia Pustaka Utama,
2003.
Text.
Gaya MLA
Tschohl, John, Franzmeier, Steve, Singo, Tjita.
Achieving Excellence Through Customer Service : (unggul bersaing melalui layanan pelanggan).
Jakarta:
Gramedia Pustaka Utama,
2003.
Text.
Gaya Turabian
Tschohl, John, Franzmeier, Steve, Singo, Tjita.
Achieving Excellence Through Customer Service : (unggul bersaing melalui layanan pelanggan).
Jakarta:
Gramedia Pustaka Utama,
2003.
Print.