Gaya APA
Tjiptono, Fandy. , Diana, Anastasia. (1996).
Total quality management / Fandy Tjiptono, Anastasi Diana (ed.2).
Yogyakarta:
Andi Offset.
Gaya Chicago
Tjiptono, Fandy. , Diana, Anastasia.
Total quality management / Fandy Tjiptono, Anastasi Diana.
ed.2
Yogyakarta:
Andi Offset,
1996.
Text.
Gaya MLA
Tjiptono, Fandy. , Diana, Anastasia.
Total quality management / Fandy Tjiptono, Anastasi Diana.
ed.2
Yogyakarta:
Andi Offset,
1996.
Text.
Gaya Turabian
Tjiptono, Fandy. , Diana, Anastasia.
Total quality management / Fandy Tjiptono, Anastasi Diana.
ed.2
Yogyakarta:
Andi Offset,
1996.
Print.