Gaya APA
Zeithaml, Valarie A., Bitner, Mary Jo. (2000).
Services Marketing : integrating customer focus across the firm (2nd).
Boston:
Irwin McGraw-Hill.
Gaya Chicago
Zeithaml, Valarie A., Bitner, Mary Jo.
Services Marketing : integrating customer focus across the firm.
2nd
Boston:
Irwin McGraw-Hill,
2000.
Text.
Gaya MLA
Zeithaml, Valarie A., Bitner, Mary Jo.
Services Marketing : integrating customer focus across the firm.
2nd
Boston:
Irwin McGraw-Hill,
2000.
Text.
Gaya Turabian
Zeithaml, Valarie A., Bitner, Mary Jo.
Services Marketing : integrating customer focus across the firm.
2nd
Boston:
Irwin McGraw-Hill,
2000.
Print.