Gaya APA
Tjiptono, Fandy. (2005).
Prinsip-prinsip Total Quality Service .
Yogyakarta:
CV. Andi Offest.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
CV. Andi Offest,
2005.
Text.
Gaya MLA
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
CV. Andi Offest,
2005.
Text.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
CV. Andi Offest,
2005.
Print.