Gaya APA
Buttle, Francis, Wahyudi, Setiyono, Setyorini, Yuyut, Basuki, Indro, Subiyanto, Arief. (2004).
Customer Relationship Management (Manajemen Hubungan Pelanggan): concepts and tools (1st).
Malang:
Bayumedia.
Gaya Chicago
Buttle, Francis, Wahyudi, Setiyono, Setyorini, Yuyut, Basuki, Indro, Subiyanto, Arief.
Customer Relationship Management (Manajemen Hubungan Pelanggan): concepts and tools.
1st
Malang:
Bayumedia,
2004.
Text.
Gaya MLA
Buttle, Francis, Wahyudi, Setiyono, Setyorini, Yuyut, Basuki, Indro, Subiyanto, Arief.
Customer Relationship Management (Manajemen Hubungan Pelanggan): concepts and tools.
1st
Malang:
Bayumedia,
2004.
Text.
Gaya Turabian
Buttle, Francis, Wahyudi, Setiyono, Setyorini, Yuyut, Basuki, Indro, Subiyanto, Arief.
Customer Relationship Management (Manajemen Hubungan Pelanggan): concepts and tools.
1st
Malang:
Bayumedia,
2004.
Print.